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Job Title: Product Manager

Company Name: Sears Holdings Management Corporation
Location: Hoffman Estates, IL
Profession: Product Management

Job Description:

 


JOB SUMMARY 


The Product Manager is a critical leadership role, responsible for the day-to-day management of a suite of eCommerce capabilities (products) which support the overall web experience. The ideal candidate will be



  • Dynamic and results-oriented, with positive attitude and solid work ethic.

  • Expert problem-solver adept at finding better ways to merchandise, sell and operate.

  • Is known for identifying critical opportunities and deconstructing vision into simple yet effective customer-centric plans.

  • Extremely driven and highly regarded for broad range of knowledge and experience.

  • Delivers success through building, driving, and collaborating with cross-functional teams to achieve bottom-line results.


RESPONSIBILITIES



  • Responsibility for a suite of eCommerce capabilities (products) which support the overall web experience, with direct accountability for the success of the product suite.

  • Management of each individual product lifecycle, from understanding a concept or the current state, assessing gaps, defining key capabilities, working across the organization to develop requirements, working with IT to understand tradeoffs, through product launch and the ongoing management of the product post launch.

  • Use market research, customer surveys, and web analytic data to understand customer and business needs, discovering latent gaps, identifying new opportunities to ultimately define a product roadmap.

  • Serves as expert on trendsetting practices in e-commerce and retail for product suite to continue to develop new opportunities, including analysis and documentation of competitor best practices.

  • Develop cogent and realistic business case scenarios for new product capabilities – to rationalize resource investments.

  • Transform complex concepts into executable plans and customer experiences.

  • Manage product innovation through cross-functional teams focusing on new product capabilities and services.

  • Anticipate industry and product trends, capability prioritization and tradeoffs, balancing business needs versus technical constraints.

  • Drive implementation of new vendor / product deployments.

  • Manage key vendor / product relationships – including contract negotiation in partnership with Procurement.

  • Build strong relationships across the Customer Direct business functions, with the IT organization, and vendor community.

  • Understand complex process and system interdependencies in order to ensure successful product execution




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