Job Description :


SUMMARY
Frontline management role. Effectively operates and manages all aspects of KLC programs. Directly accountable for operational aspects of the child care center, ensuring quality care and education for children; achievement of financial targets, applying rigorous, proactive cost controls; incorporating active continuous improvement in quality of operations; delivering exemplary customer service; and ensuring legal compliance. Meets expectations for delivering customer acquisition and retention, quality program, financial management, operational compliance, and demonstrates expected behaviors.

ESSENTIAL FUNCTIONS
· Consistently executes plans that ensure the company’s mission of serving families and children, in alignment with company values.
· Actively leads teaching staff to effectively accomplish center targets, objectives, and goals.
· Models and imbeds company mission and values into all operations, i.e., KLC Mission, Values, PRIDE guiding principles, Spirit of Service, etc.
· Ensures orientation and training is received by teachers and/or others and equips employees with job-critical knowledge and education.
· Conducts financial analysis of center results, evaluates, assesses, determines course of action with District Manager.
· Develops and maintains good working relationships with state licensing authorities, community contacts and corporate personnel.
· Partners with District Managers to create and implement plans and strategies that result in increased enrollment.
· Ensures compliance with all federal, state and local laws, as well as company policies and procedures.

Customer Acquisition and Retention
Implements sales and service strategies to ensure enrollment growth and retention of existing families. Follows-up to understand reasons for disenrollment. Insures customer satisfaction through responding to parent issues. Trains staff how to respond appropriately to parent issues. Insure phone inquiries and tours are handled professionally. Escalates issues to DM appropriately. Maintains effective relationships with licensing officials, community reps and vendors. Holds frequent conversations with parents regarding level of satisfaction. Models appropriate sales and service actions.

Coaching
Creates positive environment that demonstrates respect for all. Focuses on building center’s organizational capability by creating a recruitment plan, networking and retaining talent. Supports environment of continued development by identifying needs and matching resources. Creates professional development opportunities for all. Models continuous learning by staying abreast of industry best practices. Uses reward and recognition to support as pay-for-performance environment. Completes timely appraisals and provides specific feedback. Implements disciplinary actions where appropriate. When necessary, has authority to discipline Center staff for poor work performance or misconduct, up to and including termination of employment.

Quality Program Delivery
Trains staff to implement curriculum in a consistent manner. Models interactions with parents that reinforce curriculum highlights. Proactively recognizes and responds to parent concerns. Escalates issues to DM as appropriate. Insures physical conditions of facility meets company standards. Ensures staffing is in ratio. Partners with Education Specialists to raise quality of center’s program implementation. Works cooperatively with DM to aggressively improve areas of concern. Responsible for staff hiring and staffing levels.

Financial Management
Achieves financial results by analyzing information, monitoring trends and adjusting plans as needed. Proactively uses financial information to identify early warning signs so that corrections can be made to insure that center is on plan. Reviews information on a weekly and monthly basis to insure that timely changes can be made. Aggressively manages AR’s. Flexes labor to revenue. Reconfigure classrooms to optimize efficient use of labor. Complies with all compensation guidelines. Awards merit increases judiciously. Ensures all bills are paid promptly.


Operational Compliance
Insures center provides a safe and healthy environment by complying with company health and safety policies, as well as state, federal and local requirements. Works with DM to implement action plans when complaints or violations are noted. Ensures that all paperwork and record keeping is completed on time and maintained according to company standards. This includes child files, staff files, state required information, etc. Insures that physical building and vehicles are clean, safe and meet all company and regulatory requirements.

Skills, Education / Knowledge, Experience
EDUCATION/KNOWLEDGE
· Early Childhood Education preferred
· Related Bachelor’s Degree or equivalent work experience required

EXPERIENCE
· One or more years experience managing non-exempt employees, quality control and finances in service industry preferred (children’s education, care, development preferred)
· Demonstrated strong skills in sales and customer service
· Budget and financial accountability and revenue-generation experience preferred

SOLID COMMUNICATION SKILLS
· Analytical and problem-solving skills
· Strong customer orientation
· Strong management skills
· Ability to juggle multiple tasks
· Solid communications skills – oral and written

TECHNOLOGICAL SAVVY
Computer skills – must be computer literate at a general business-level (word processing, Excel spreadsheet, Microsoft Outlook e-mail functionality)

PHYSICAL DEMANDS / WORK ENVIRONMENT
Specific physical demands of this job include, but, are not limited to the following:
· Ability to sustain a high level of energy
· Ability to excel in an ambiguous and continuously changing, competitive environment
· Ability to thrive under frequent pressure
· Must be physically able to use a personal computer.
· Must be able to lift a minimum of 40 pounds.
· Must be able to drive between multiple locations on a frequent basis. Overnight travel to company or other professional conferences or meetings is occasionally required.
· Both indoor and outdoor environment are typically found in a childcare facility. Depending upon activities and season, may be required to be outdoors for regular, prolonged activities.
· Centers are dynamic with a high level of activity. Typically a center would include large numbers of active children and are equipped with children’s “tools” including furniture, toys, and equipment, and facilities to provide for the care, feeding, education, transportation, and nurturing of children. Limited space is provided for adult administrative purposes, i.e., check-in area, small office equipment area.