Customer Service Representative
Location: Arlington Heights - IL
Job Code: TS-115
# of openings: 1
Description
Provide direct customer service to all customers and resolve problems with customer service issues and processes and expedite customer orders to contribute to Tegrant Corporation success. Responds to customer requests and questions regarding technical, large or complex service, products and accounts. Analyzes and rectifies customer concerns using established procedures.
Essential Functions:
· Handle any customer questions or concerns regarding order status or other related issues.
· Maintain customer files both physical and in the computer system.
· Take and/ or process orders directly from the customer via email, EDI, and Faxed orders.
· Work closely with in-house production staff to communicate client information concerning guidelines and production schedules.
· Work with account managers to assist in day to day communication with customers, may assist in new projects for customers.
· Coordinate with production to ensure orders are scheduled and all deliveries are on time.
· Coordinate with appropriate staff to resolve client concerns or issues relative to ongoing/completed projects or quality issues.
· Generate requested reports
· Maintaining assigned files & computer records including pricing information, phone lists, purchase order requisitions/receipts, and blanket orders.
· Other related duties as assigned.
· Complete vendor forms
· Work on inter-department committees.
· Research any current or possible accounts receivable problems.
Education and Experience:
· Associates degree preferred or equivalent work experience.
· Well polished communication and verbal skills; strong accuracy working with numbers
· Ability to multi-task, in a fast paced and vibrant work environment
· Keyboarding proficiency; ability to learn industry-specific computer systems.
· 3 to 5 years experience in customer service in a manufacturing environment
· Knowledge and understanding of the manufacturing process
· Proficient in the use of computers including MS Office products
· Excellent telephone etiquette and skills
· Strong organizational and communication skills
· Superior administrative skills, positive attitude, exemplary work ethic and attendance record.