The #1 Chicago-based collection/creditor’s rights law firm in the State of Illinois is looking for an energetic, highly self-motivated and diligent Collection Specialist with strong communication and negotiation skills to join our winning team.  The ideal candidate will have 3 years of collection experience with a professional talk-off, effective rebuttals, a working knowledge of basic financial instruments, computer literate with basic typing ability and a good understanding of the FDCPA.  The Collection Specialist will be responsible for meeting and exceeding the established individual goals, and contributing to team and department goals and objectives.   We offer competitive pay, bonus, good benefits, a convenient location and a great work environment.  Candidate must be able to work 2 late night shifts per week from 11:15am to 8:00pm and 2 Saturdays a month, from 8:00am to 12:00pm.

Responsibilities

·         Represent the firm’s and our clients’ interest by engaging debtors in a manner designed to persuade and motivate them to resolve their delinquent accounts with a sense of urgency by the most expedient means possible while maximizing recovery. 

·         Handle 100 to 200 inbound and outbound calls per day.

·         Ensure appropriate policies, procedures and laws as established by the department, the firm, as well as local, state and federal governments are strictly adhered to.

·         Act as a gate-keeper for our on-staff attorneys by paying attention to detail and ensuring that delinquent accounts are not only resolved successfully, but are also thoroughly worked in a way to ensure that systemic and procedural errors do not reduce the effectiveness of the firm’s account flow processes, nor jeopardize alternate collection efforts.

·         Collectors should be open to flexible work schedules including evenings and weekends and occasional overtime on an as needed basis.

·         Candidates are expected to use individual effort to excel in achieving individual, department and the broader goals of the firm while exhibiting the spirit of teamwork, collector courtesy and integrity at all times.  

·         Maintain professional telephone, communication and negotiation skills as well as keeping up on current industry trends and compliance issues including FDCPA.

·         Other duties as assigned

Requirements 

·         High school diploma or GED equivalent.  Associates degree, Paralegal certificate or 3+ years of strong work experience in Collections a plus.

·         3 or more years collection experience where you had to achieve productivity goals

·         An attitude that exudes the fact that you are goal oriented, self-motivated, dedicated, flexible and a team player

·         Excellent communication skills

·         Computer literate

·         Basic mathematical, organizational and problem solving skills

·         Capacity to work independently with minimal supervision and within a team

·         Possess good organizational skills with exceptional attention to details

·         Ability to adapt in a fast-paced and changing environment

·         Bilingual, sales, telemarketing and skip-tracing experience a plus

·         MUST BE ABLE TO PASS JOB DESCRIPTION REQUIREMENTS, CREDIT, CRIMINAL, BASIC SKILLS TEST AND IN HOUSE TRAINING.

Interested applicants should submit their cover letter, resume and salary expectations to:

Human Resources Manager

Blatt, Hasenmiller, Leibsker & Moore, LLC

125 S. Wacker Drive, Suite 400

Chicago, IL  60606

Email: HR@bhlmlaw.com

Fax #: (312) 462-5467